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Terms and Conditions

§ 1 Scope

  • These Terms and Conditions apply to all contracts between Mendelio S.R.L., Str. Horia nr. 8, 700126 Iași, Romania (“Provider”) and its business customers (“Client”) concerning the use of the SaaS platform Emata.ai. The services are intended solely for business clients as defined in Article 2 of EU Directive 2011/83/EU. Consumer contracts are excluded.

§ 2 Subject of the Agreement

  • The Provider offers cloud-based software solutions (“Processes”) accessible via the internet. The scope of features is defined in the respective process or module booked (e.g. Commerce Manager, LabCommerce, Contract Manager, Due-Date Manager). The software is hosted on EU-based infrastructure (Google Cloud Platform).

§ 3 Conclusion of Contract

  • A contract is formed upon acceptance of an offer, an online booking or individual agreement. Usage rights begin once the process is activated.

§ 4 Services and Availability

  • The platform is provided with an average availability of 99% per year. Planned maintenance will be announced in advance where possible. The Provider may improve or modify functionality, provided this does not affect core contractual obligations.

§ 5 Right of Use

  • The Client is granted a non-exclusive, non-transferable right to use the platform for the duration of the contract. Sub-licensing, sharing or reverse engineering is prohibited.

§ 6 Pricing and Payment

  • Billing occurs per activated process – monthly or annually – in advance. Payments can be made via Stripe or by invoice (sent via billing@mendelio.io). All prices are net plus applicable VAT.etzlicher Umsatzsteuer.

§ 7Term and Termination

Contracts are agreed with either monthly or annual terms and renew automatically unless terminated:
  • 14 days before renewal (monthly term)
  • 30 days before renewal (annual term) The right to extraordinary termination for good cause remains unaffected.

§ 8 Support and Additional Services

  • Technical email support is included. Additional services such as workshops, consulting or integrations are subject to separate agreements and charges.

§ 9 Liability

  • The Provider shall be liable without limitation for intent and gross negligence. For slight negligence, liability is limited to essential contractual obligations (“cardinal duties”) and to typical foreseeable damage.

§ 10 Data Protection and Processing

  • The Provider processes personal data exclusively in accordance with the GDPR. A Data Processing Agreement (DPA) pursuant to Art. 28 GDPR is concluded with each client.

§ 11 Third-Party Providers and Process Activation

  • Before activating a process, the Client will be informed if third-party services are involved. These will only be technically enabled after explicit confirmation. No personal data will be transmitted beforehand.

§ 12 Confidentiality and Subcontractors

  • The Provider is obligated to keep all customer data confidential. Freelancers or subcontractors only access data if necessary for service delivery – always under a DPA and confidentiality agreement.

§ 13 Final Provisions

  • Romanian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Place of jurisdiction is Iași, Romania. Place of performance is the Provider’s registered office. Amendments require written form.